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What is SOC 2 Compliance? A Complete Guide for Businesses

What is SOC 2 Compliance? A Complete Guide for Businesses

by Harikrishnan E N | Oct 29, 2025 | Blog

When you hand over customer data to a third-party vendor, whether for collections, payment processing, or customer management, how do you know their systems are truly secure? One data breach could cost your business millions in fines, legal fees, and destroy customer...
Multichannel vs. Omnichannel: Failed Payment Recovery Works Best with Which?

Multichannel vs. Omnichannel: Failed Payment Recovery Works Best with Which?

by Harikrishnan E N | Oct 29, 2025 | Blog

When a customer’s payment fails, how you reach out to them can make the difference between recovering that revenue and losing a valuable relationship. Should you contact them via email, text, phone call, or all three? More importantly, should these channels work...
Digital Debt Collections: Why Self-Service Portals Are the Future

Digital Debt Collections: Why Self-Service Portals Are the Future

by Harikrishnan E N | Oct 21, 2025 | Blog

Consumer preferences have shifted, with most customers wanting more digital debt collection options. That’s why self-service payment portals are a strategic business asset. They allow customers 24/7 access to their accounts and flexible payment options, which...
Overdue Payments? Try These 5 Customer Service Solutions

Overdue Payments? Try These 5 Customer Service Solutions

by Harikrishnan E N | Oct 7, 2025 | Blog

Dealing with overdue payments is a balancing act: press too hard, and you risk alienating customers; too softly, and the money never comes in.  Smart customer service solutions can help you navigate this tightrope, improving debt recovery without harming...
5 Uses of Outsourced Accounting & 6 Questions to Ask Providers

5 Uses of Outsourced Accounting & 6 Questions to Ask Providers

by Harikrishnan E N | Jun 26, 2025 | Blog

The global outsourced accounting market will mostly grow to $81.25 billion by 2030. In fact, 37% of U.S. businesses are planning to outsource accounting by the end of 2025.  If you’re not one of them yet, you might be missing out. Outsourcing your...
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Recent Posts

  • What is SOC 2 Compliance? A Complete Guide for Businesses
  • Multichannel vs. Omnichannel: Failed Payment Recovery Works Best with Which?
  • How Skip Tracing Enhances Debt Collection for Businesses
  • Seasonal A/R Collection Challenges: How Industry Cycles Impact Payment Recovery
  • 4 Practical Steps to Align Your Cash Flow Plan with Business Goals

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    RMAI Consumer Resources
    This resource provided by the Receivables Management Association International (RMAI) provides information and tools to help consumers make informed financial decisions. take control of their finances, defend against fraud and deception, and more. The calculators section includes valuable tools for estimating retirement, planning debt payoff, building savings, and budgeting. There are also steps for managing finances amidst economic inflation.

    First Credit Services is an omnichannel debt collection agency and BPO company that specializes in accounts receivables management and customer service outsourcing. We have over 25 years of compliant collections and receivables management experience.

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