Multichannel vs. Omnichannel: Failed Payment Recovery Works Best with Which?
When a customer’s payment fails, how you reach out to them can make the difference between recovering that revenue and losing a valuable relationship. Should you contact them via email, text, phone call, or all three? More importantly, should these channels work...
Digital Debt Collections: Why Self-Service Portals Are the Future
Consumer preferences have shifted, with most customers wanting more digital debt collection options. That’s why self-service payment portals are a strategic business asset. They allow customers 24/7 access to their accounts and flexible payment options, which...
Overdue Payments? Try These 5 Customer Service Solutions
Dealing with overdue payments is a balancing act: press too hard, and you risk alienating customers; too softly, and the money never comes in. Smart customer service solutions can help you navigate this tightrope, improving debt recovery without harming...
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